○ Comprehensive use of BuildingLink and Protégé building management software systems ○ Writing Special Occurrence Reports in Word and emailing to management ○ Make reservations and bookings in BuildingLink ○ Provide high end customer service to residents, actors, contractors, filming crews, business organizations, realtors and guests ○ Filing of forms, records, agreements, reports ○ Keep log of various inspections, repairs, events, and occurrences in an Excel spreadsheet ○ Operate a multiline telephone and intercom systems ○ Process payments for deposits and rentals ○ Fill out booking agreements and perform pre/post inspections ○ Use and reset the building fire panel system ○ Monitor, resolve and report various building sensor alarms ○ Use the CCTV camera monitoring and recording system ○ Enforcement of and adherence to site rules, policies and procedures ○ Maintaining confidentiality of events and personal information ○ Resolve noise complaints, soliciting, trespassing, loitering, verbal altercations and other types of conflicts in a calm and professional manner ○ Address illegal vehicle parking cases by ticketing and/or towing ○ Perform chemical pool and spa water testing ○ Manage access control to the building

○ Provided administrative support to the Director ○ Answered, forwarded and made phone calls ○ Arranged and managed the preparation of new distribution contracts ○ Sorted, opened, and distributed mail relaying the contents in person, by phone and Outlook ○ Translated letters, documents, agreements, web-content, and correspondences from English to Russian and vice versa ○ Wrote and proofread letters, correspondences and memos in Word, Outlook, and Lotus Notes ○ Formulated e-mail correspondences ○ Managed extensive sorting and filing of hard-copy records ○ Compiled information and updated the electronic files database using MS Word, Excel, copying and scanning ○ Retrieved and distributed requested hard-copy and electronic files from archives ○ Performed financial transactions online and at banking institutions ○ Drove to the accountant, lawyer and business contacts to pick-up/drop-off documents and payments ○ Performed duties such as photo copying, faxing, shredding, and purchasing office supplies ○ Researched and made travel arrangement (flights, hotels, and car rentals) ○ Managed scheduling and set up meetings ○ Assisted in preparing PowerPoint presentations ○ Prepared and relayed shipping information for product samples ○ Kept track of my work related expenses in MS Excel and submitted a monthly expense report for reimbursement

○ Greeted customers and offered assistance during the peak shopping period ○ Provided high quality customer service and information about products and services in a very busy environment where multitasking was always employed ○ Employed conceptual selling to understand the customers better in order to boost sales ○ Set-up appointments with customers for installation services ○ Answered incoming telephone inquiries in a professional and friendly manner ○ Assisted in maintaining a best-in-class visual merchandising strategy ○ Performed inventory checks and placed online orders ○ Identified cross sell opportunities ○ Used point of sale stations handling various methods of payment ○ Presented promotions to clients

○ Worked alone and as part of a team at the Wireless Wave and T Booth Wireless stores where I sold various services, products and bundles from Rogers, Fido, Bell, Chatr, and Virgin Mobile ○ Greeted customers and offered assistance ○ Provided quality customer service over the telephone and in person ○ Mediated various customer concerns/issues with their respective service providers over the phone ○ Performed credit checks via company’s sales system ○ Printed and explained service contracts to customers before getting them to sign ○ Filed hard copies of new contracts ○ Used the point of sale stations to accurately process transactions ○ Skillfully used the company’s sales system as well as Rogers, Fido, Bell, Chatr and Virgin Mobile sales systems ○ Performed day end closing of the store which involved generating and putting together a standard package of sales reports from the company’s sales system, reconciling these sales reports with cash on hand, faxing this package of reports with the cash reconciliation slip to the head office, setting the alarm, locking the store entrance and dropping the cash of at the bank ○ Attended new product and sales seminars provided by Glentel and its vendors

○ Compiled information and processed large volumes of data entry in a busy legal office ○ Checked entered data for accuracy ○ Created client files in hard-copy and in electronic formats ○ Updated existing client files using Word, Excel, Adobe, scanning, copying and printing ○ Reviewed data to ensure completeness to avoid claims from being held up ○ Performed database searches using Windows and Excel search functions ○ Worked with numerical data using Excel spreadsheets and pivot tables ○ Put together legal and medical document/form packages for clients ○ Acted as a liaison between the client, insurance companies, medical rehabilitation centers and the legal team ○ Interviewed clients over the phone and in person to gather information on their individual cases ○ Filled various insurance and medical forms by interviewing clients over the phone and in person ○ Greeted walk-ins, answered their questions in person and directed them to the appropriate individual ○ Presented company services to potential clients over the phone and in person ○ Operated a multi-line telephone system ○ Answered, screened, forwarded and made phone calls ○ Answered to e-mail inquiries from clients, insurance adjusters and office team ○ Wrote letters in e-mail and Word ○ Scheduled and confirmed appointments with clients ○ Set-up the meetings room which included putting together document/form packages ○ Created invoice letters for clients using Excel speadsheets and Word, then sent them out via mail and e-mail ○ Collected outstanding A/R amounts via telephone, e-mail, and mail ○ Formulated A/R reports ○ Preparing medical expense invoice letters in Work and Excel to be sent to insurance companies for reimbursement ○ Placed orders for personal office supplies in a timely fashion with the office manager ○ Sorted, opened and distributed regular and electronic mail, when needed relayed the contents in person, by phone and electronic mail ○ Performed administrative duties such as filing, copying, scanning, printing, faxing, and shredding ○ Worked comfortably in a fast passed team environment which required effective communication and constant multitasking

○ Greeted customers and provided excellent customer service in-line with company culture on the sales floor and sales registers ○ Received new merchandise in the store warehouse and sent out overstocked merchandise to other locations ○ Helped with receiving of new merchandise and organizing the warehouse ○ Identified cross sell opportunities to increase sales ○ Answered incoming telephone inquiries in a professional and friendly manner ○ Employed customer focused sales tactics in reaching store sales targets

○ Worked on the cash register handling various methods of payment ○ Greeted customers in a courteous manner and offered assistance ○ Answered telephone inquiries in a professional and friendly manner ○ Worked at the customer service desk handing customer returns and exchanges ○ Helped with receiving of new inventory and organizing the merchandise in the warehouse ○ Identified cross sell opportunities to increase sales ○ Performed merchandising of the store according to store planograms

Liberal Arts and Professional Studies, Bachelor of Administrative Studies with Honours – Human Resources Management

Business, Bachelor of Arts in International Relations

Business, Business Administration - Retail Management Specialization