GraphGrail Ai is a blockchain startup which just successfully completed an ICO with more than 2mln $ cap. As a customer support manager I daily worked with incoming requests from users of our Ai based products. I created and implemented production of explainer and tutorial videos for our customers, which saved lots of time to our sales team. As a product manager I was responsible for determination of customer needs, planning and monitoring the Ai based software development.

Digmus is a decentralized blockchain based Anti-Counterfeit Platform. As a community manager I was responsible for communication with potential crypto-investors in English via messengers and forums, during the pre-ICO stage of the project.

Internal IT customer support: - CE Tool (marketing data system) internal customers and users support; iSMS (Sales business app) user on call support; ASTRA (distribution data portal) user support - Teaching Philip Morris internal users in 6 different regions to work with new business tools. - Preparation of all Philip Morris business systems for new sales cycles. - Training and tutoring of the new Sales Information Executives Business analysis: - Data analysis and report creation based on internal Philip Morris data systems. - AC Nielsen data analysis - Creation of custom reports for both Sales and Marketing company branches - Ad hoc tasks: Decision-Making report for company management, new reports creation by request. - Data quality improvement - Deep learning of analyzed data domain. Successfuly implemented Olap Cube based BI system in Area South of Philip Morris Russia, to create an easy way of data exhange between PMI and main distributor.

DBI is a company that provides outsource Oracle database support with two main offices in Rostov-on-Don and Boston. - First year I was an Online / On call customer support teamleader (4 ppl in team) with more than 120 clients (all big companies like: iRobot, Boston Dynamics, SIG Sauer). Communication via phone, email, ticket system and messengers. - As database administrator was a part of a team responsible for: setup, upgrade, backup, clone and other maintenance procedures of Oracle databases and business applications

Faculty of Hight tech, Global information systems

Philip Morris, Data analysis in marketing