The provision of technical support on IT issues. The processing of categorized requests in the ticket system (preparing of workstations, issuing of equipment, thr diagnostics of malfunctions, fixing of various problems). Interaction with related IT departments responsible for network or server equipment. Preparation and maintenance of internal IT documentation and control of IT processes within the office. Support for office equipment (shared printers, equipment for video conferences). Provisioning of equipment and peripherals. Recovery of equipment through official service centers. Solving problems and tasks based on clearly defined processes and instructions.

1. Technical support for workstations, software and applications in the workplace of User. 2. Installation of corporate software and peripherals, replacement of cartridges in personal printers. 3. Installation and configuration of user workstations on the Customer’s site with connection to the office corporate computer network. 4. Relocation of equipment with maintenance of documentation in accordance with the requirements. 5. Adding components to existing equipment. 6. Changes to components of existing equipment. 7. Verification of equipment performance for organizing video conferencing in accordance with user requests. 8. Advising of users on the correct use of equipment. 9. Diagnostics and coordination of repair of the equipment of the end user. The troubleshooting of corporate software and restoring system functionality, if necessary, within the framework of the available competence. Migration and recovering of user data. 10. Running and maintain the relevance of a single knowledge base concerning the end-user support. 11. Preparation and labelling of fixed assets in installation centres. 12. The connection of users' mobile devices to the corporate wireless network. 13. Installation of stationary telephones at users' workplaces based on relevant requests. Primary diagnostics of network printers and the elimination of minor faults if it is technically possible. Replacement of cartridges, coordination of equipment repair. 14. Assistance in the execution of work on the serviced sites of the Customer on the basis of previously provided instructions for centralized IT services if it is impossible to solve the problem remotely. 15. Installation on users' workplaces and support for technical performance of applications. 16. The service for changing the server part of the application (application software) in accordance with the recommendations of the software maker without making changes to the software code of the application data. 17. The services for changing the technical configurations of the application with changes in the program code of the application.

The participation in different IT projects.

 Accepting, review and determination of requests’ urgency from users faced with problems concerning to software and hardware, computer networks, telephone systems and other computer technologies.  Preliminary evaluation of requests, taking measures to solve problems independently, and bringing the requests to the attention of the relevant department group in case of the absence of positive results;  Work with accounts of network users and data contained in the requests.

Set up and maintain computer and communication equipment (with the IT SystemAdministrator’s coordination). Ensure that all equipment’s are in good running condition and make sure they aremaintained properly and wherever needed are got repaired. Plan routine check-up and maintenance of all equipment and accessories (with theIT System Administrator’s coordination). Keep a log of day to day problems and resolution with the hardware and software. Assist the Administration on filming, photographing and keeping a database of thesame. Give any kind of basic IT training for the staff if required. Perform on-site and remote technical support for staff when required. Respond tothe request of the UCA staff if help is needed for repair and installation of newhardware or software. Maintain storage of equipment; make sure the equipment and accessories areproperly stored and tracked. Keep an updated inventory of all computer equipment and software in the office;keep record on equipment movement around the office and outside. Recommend changes to improve systems and network configurations, anddetermine hardware or software requirements related to such changes.

liberal arts, Linguist-translator

Technician