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Candidate

Male, 39 years, born on 16 June 1986

Not looking for a job

Moscow, metro station Novogireevo, willing to relocate (Canada), prepared for business trips

Team Lead Service Desk

350 000  in hand

Specializations:
  • Chief information officer (CIO)
  • Development team leader
  • Project manager
  • Chief technical officer (CTO)

Employment: full time

Work schedule: full day

Work experience 19 years 4 months

December 2019currently
5 years 7 months

www.wilo.ru

Utilities... Show more

IT Manager
Management of IT Team Eurasia (System Administrators and SAP specialist) Development and Implementation of new IT Structure (DHCP, DNS, File Server, Print Server, Hyper-V, DMZ) and external server hosting Collaboration with colleagues at the head office in Germany and China; Development and Implementation of IT processes based on ITIL. Digitalization and Automation of business processes based on Business targets Management of Outsource companies (software development, hardware purchase, maintenance and facilities) IT Budgeting Management and Purchasing of Main Assets, Licensing and Services Telecom and Mobile Service Management Accounting Docs Management Reward received: “Success Start” Archived Status: Internal Auditor ISO9001:2015
September 2018currently
6 years 10 months
Mitsui & Co. Moscow

Moscow, www.mitsui.com/ru/ru/

Chemical Production, Fertilizers... Show more

Executive IT Coordinator
- Coordination and administration of all IT processes of the company's branch in Russia; - Interaction with colleagues at the head office in Japan and Europe (London); - Compliance with policies and procedures in accordance with company standards; - Setting tasks and coordinating the work of IT specialists (outsourcing); - Selection of equipment and software suppliers; - Purchase of equipment and consumables in accordance with company regulations; - Leading (initiating) the revision and modernization of automated implemented systems regarding the needs of the business units of the branch; - Reporting to Japan / London Headquarters
July 2018September 2018
3 months

Moscow, ru.msi.com

Technical specialist
• Russia Onsite IT Support (Common Employees + VIPs, Office. Internal events) • Russia Onsite IT Support • Support of existing office and new working places set up • ITIL management • IT trainings (Office 365, Conference Software and Equipment and etc.) • Complex Event support from the scratch in different locations and cities • Local IT Governance and Business Contact for MSI Russia • Global team projects membership (f.e. Global Intranet, Updating/Upgrading current servers for WSUS, Print and other services, VoIP) • Procurement and distribution of equipment, license management and software
June 2018July 2018
2 months
PlatformaVR

Moscow, www.platformavr.com/

Public Services... Show more

Technical director (Project)
• Onsite IT Support of Office and VR locations • Management of IT team • Support of existing office and new working places set up • IT budgeting, monitoring and reporting • Complex IT support for new VR location • Procurement and distribution of equipment, license management and software
September 2013March 2018
4 years 7 months
Electronic Arts

Moscow, www.ea.com/

IT manager
• Russia Onsite IT Support (Moscow, St. Petersburg, total staff - 100) • Management of IT Team • Support of existing office and new working places set up • ITIL management • IT budgeting, monitoring and reporting • IT trainings (Office 365, Conference Software and Equipment and etc.) • Complex Event support from the scratch • Local IT Governance and Business Contact for EA Russia • Global team projects membership (f.e. Office365 migration, VoIP) • Procurement and distribution of equipment, license management and software • Telecom providers tender and management (Beeline, MegaFon, MTS etc)
April 2011August 2013
2 years 5 months
Mercedes-Benz

Moscow, www.mercedes-benz.ru/

IT Asset Manager
• Procurement and distribution of equipment, license management and software • Management of Desktop Support and Telecom Company • Management of IT engineers of Outsource Company • Communication with users and suppliers • Warehouse Management • Telecom providers tender and management (VimpelCom, MegaFon, MTS, Yota) • Lotus Notes, Windows Server (Active Directory), SAP, Remote connection, Mobile Devices, Office equipment, CISM, IT-SPS (Asset Management System)
May 2009April 2011
2 years
Microsoft

Moscow, www.microsoft.com/ru-ru

Telecom manager
• Business analyst of mobile and fixed-line services • Projects in cooperation with the following departments - Procurement, Finance, HR. Lots of positive feedbacks • Organizational and technical works with telecom providers – VimpelCom / SOVINTEL, Megafon, MTS, Skylink, Yota. Mobile services cost was decreased by 2-3 times by conversations and pushing providers • Assistance in the development and integration of Microsoft telecom system - Enterprise Voice (Unified Communication / Office Communication Server). Purchase of equipment, meetings with colleagues, configuration and support of equipment and support of users • Development and implementation from 0 a single system for mobile services communication control, warehouse and repair of equipment, combined with sharepoint portals GSM Reporting Tool (portal for mobile services) and Hardware Order Portal • Internal trainings (Work Smart) of Microsoft products for staff. Topics: mobile service, GSM Reporting Tool, Hardware Order Portal, SharePoint Portals, Enterprise Voice, etc
April 2008April 2009
1 year 1 month
Mercedes-Benz

Moscow, www.mercedes-benz.ru/

System administrator
• HelpDesk, Service Desk • Lotus Notes, Windows Server (Active Directory), SAP (administrator), Remote connection, Mobile Devices, Office equipment, CISM
September 2007April 2008
8 months
LLC “PIK-Nerud” / PIK Group
System administrator
- Администрирование сети - Настройка и обслуживание компьютеров и оргтехники - Поддержка 1С - Поддержка защищенной сети, HelpDesk
August 2005March 2007
1 year 8 months
Московский финансово-юридический университет (Московская финансово-юридическая академия)

Moscow

Educational Institutions... Show more

System administrator
• Maintenance of PCs of Academy PC/Laptops • Layout of academy newspaper. Issued 14 issues of the student magazine "Free Time" • Creation of promotional products • Support student website • Participation in exhibitions of "Education 2006-2007" • Active student life (KVN, social activities, cultural events)

Skills

Skill proficiency levels
ITIL
Windows 7
Helpdesk
Информационные технологии
Проектный менеджмент
Cистемы управления базами данных
ServiceDesk
Desktop Support
ITSM
Windows Mobile
Apple
Windows 10
IT Budget
Stream
Event Support
CISM
Remedy
Office 365
IT Contract
Telecom Provider
Main Asset

Driving experience

Own car

Driver's license category B

About me

Russian - native • English - enough for interview • Excellence knowledge of Microsoft products: - Windows 95 – 10 - Office 95 - 365 - Microsoft Equipment (Communicators, Mouses, Keyboards, Webcams, XBox etc • Work with large amounts of data, databases, billing and invoices • Conversations with suppliers and vendors of services and equipment • Business analytics • Have a private car and driving licence category “B” • Programming in Borland Delphi (work with big databases SQL, Access, Paradox) • Media: Adobe Photoshop, CorelDraw, Video editing

Languages

RussianNative


EnglishC1 — Advanced


Professional development, courses

2018
ITIL Foundation + Service Desk
Specialist
2010
Increasing knowledge of the English language
Wall street Institute, Сертификат

Tests, examinations

2010
Microsoft Certificate (Windows 7)
Microsoft
2009
Microsoft Certificate (Windows Vista)
Microsoft

Citizenship, travel time to work

Citizenship: Russia

Permission to work: Russia

Desired travel time to work: Doesn't matter