Preparation for the opening of the hotel. Running internal programs and reports for the sales team. Search for new potential customers, study the already existing customer data base. Entering into the OPERA system all catering packages, halls, equipment, banqueting menus and restaurant menus. Responsible for main accounts & managing large group/catering related opportunities with significant revenue potential. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for training new employees.

Development of strategy and launch of a new project of Live Organic on the Russian market. The project includes: association, award, school. Live organic Awards: Organization of internal events for attracting clients, media, bloggers and participants of the award. Drawing up a list of nominations, evaluation criteria, expert jury, star jury. Preparation of documentation. Maintaining the social networks of the project. The beginning of preparation for the organization of the annual event 4fresh DAY 2018: Signing an agreement with the site, zoning of premises, selection and approval of foreign and local speakers.

Responsible for main accounts & managing large group/catering related opportunities with significant revenue potential. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for training new employees.During the absence of the HOD, I completely replace him on all issues and responsibilities.

Responsible for main accounts & managing large group/catering related opportunities with significant revenue potential. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events.

Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment.

Assist the Sales managers by coordinating all incoming requests and inquiries. Also responsible for the distribution of all sales inquiries and leads and coordinate reservations for incoming groups. Set up all group blocks and also assist with local special corporate reservations. Responsible for in-house events, special client requests and clerical and other duties as assigned. Was engaged in processing group forecast.

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Developed contacts with new and established clients, planned sales and promotion events, cooperated with other departments, kept the database detailed and updated.

Dealing with guest requests to make a booking at the hotel Handle all incoming calls, faxes and emails for accommodation Selling bedrooms Process all information using the hotel computer systems MARSHA and OPERA Organizing the visa support Controlling for the subject of double-booking and making amendments in rooming list

менеджмент туризма, специалист по туризму

City&Guilds, Spoken English - Level B2