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Мужчина

Москва, готов к переезду (Китай, США, Франция, Австралия, Германия, Канада), готов к командировкам

Руководитель службы приема и размещения гостей (+китайский язык)/ Hotel Front Office Manager

Туризм, гостиницы, рестораны
  • Управление гостиницами
  • Размещение, Обслуживание гостей
  • Управление ресторанами, Барами

Занятость: проектная работа, полная занятость

График работы: гибкий график, полный день, сменный график, удаленная работа

Опыт работы 8 лет 5 месяцев

Январь 2019по настоящее время
1 год 4 месяца
Grand Hyatt Hangzhou

Китай,

Гостиницы, рестораны, общепит, кейтеринг... Показать еще

Guest Experience / Grand Club Manager
Responsible for Grand Club Lounge daily operation, highest dining service experience, VIP recognition. Heading Guest Experience Team, creating personal Butler team, updating following brand standards. Supporting Front Office operation and FO AM brigade
Июль 2018Январь 2019
7 месяцев
Hyatt Regency Hangzhou

Китай,

Гостиницы, рестораны, общепит, кейтеринг... Показать еще

Regency Club Assistant Manager
- weighted Customer Satisfaction (main KPI) score increase from 61% August to 100% December despite of and during heavy renovation period; - CS score achieve and above 2018 year target at 75.8%; - GEM Focus Report property rank increase from 13 in August to TOP 1 December 2018; - New VIP GRID welcome standard; - New Daily target, improve pre/post arrival experience; - New welcome kit/training plans for Experience Team section; - Section Team members were TOP mentioned stuff in 2018 by HYATT guests online and offline; - Regency Club breakfast and Happy Hour experience.
Май 2017Июль 2018
1 год 3 месяца
naked Group

Китай,

Гостиницы, рестораны, общепит, кейтеринг... Показать еще

Butler
Preopening team, naked Castle resort, Moganshan, Zhejiang. Current position is responsible for providing any service and establishing connections with resort customers, marketing and promotion, improving the hotel service and business performance. - Preopening; - responsible for whole Castle unit operation (VIP rooms, Glenturret Bar, 1910 Bar, Great Hall, Pao Tai Lou Restaurant, Library, Museum); - follow in setting up Castle unit reception desk & team; - prepare new standard operating procedure materials; - check in/out, including preparation of guest bills; - personalized Butler and Concierge service for Castle Suite guests; - take appropriate action to resolve guest complaints, service recovery; - was mentioned more than 100 times by Castle guests online and offline, the overall nC Review Pro score increased from 3.7 to 4.6 (including customer satisfaction); - signature Castle representative stuff.
Февраль 2013Декабрь 2017
4 года 11 месяцев
Moscow Stock Exchange

Россия,

Финансовый сектор... Показать еще

Private Stock manager
Moscow Stock Exchange: markets, trends; developing strategies; technical and graphical analysis; stock trading.
Май 2015Июнь 2016
1 год 2 месяца
沃特比尔语言工作室

Китай

Образовательные учреждения... Показать еще

Foreign Language Expert
Providing consultations concerning educational plan and leading several students groups. Taking part in school development. Making sales plan, providing marketing plan. Analyzing local market.
Июнь 2013Август 2013
3 месяца
JSC VTB Bank

Хабаровский край,

Финансовый сектор... Показать еще

Corporate client department manager
Working with corporate clients. Responsible for checking client businesses, providing new bank services, keeping updated purchased bank systems. Promoting new bank products. Developing customers for the new services, involving new businesses. Analyzing Corporate banking market in the region.
Июль 2012Апрель 2013
10 месяцев
OJSC Sberbank of Russia, branch number 4205/0120

Хабаровский край,

Финансовый сектор... Показать еще

Online banking services promoter
Promoter. Transfer customers in remote service channels (UCO), Organization of sales, sales promotion, service, advertising.
Октябрь 2011Декабрь 2011
3 месяца
State Duma

Хабаровский край

Государственные организации... Показать еще

Local Duma Election Observer
Observer in the State Duma during Local State elections. Part-time work.
Сентябрь 2010Декабрь 2010
4 месяца
State Duma

Хабаровский край

Государственные организации... Показать еще

Census taker
Census taker in 2010 Russian National Population Census. Part-time work.

Ключевые навыки

Networking
Business Management
English
Oral Translation
Product Marketing
Sales Management
Sales Planning
Sales Skills
Team management
Negotiation skills
Business Development
Leadership Skills
Budgeting
Strategic Planning
Digital Marketing
Presentation skills
Opera
Cash Desk Administrating
Hospitality
Driving Licence B
Стандарты гостеприимства
работа с VIP клиентами
Французский язык
Китайская кухня
Chinese

Опыт вождения

Права категории B, C

Обо мне

Strong networking and management, initiative and teamwork, high responsibility, sociability. Skills in development projects to optimize business processes. Had multiple experiences in Finance field (working with SBERBANK and VTB) as well as Hospitality and international tourism (working for several groups/brands as NAKED, HYATT with around 400+ rooms). Proficient multi-language ability and abroad experience. Searching for business opportunities and new ideas, co-workers and entrepreneurs. Will be happy to work with highly motivated team! Please feel free to contact me via skype at any time. Sincerely, Slava.

Портфолио

Высшее образование (Магистр)

2016
Shenyang University, China
Faculty of Management, Business Management (Hospitality)
2014
Komsomolsk-na-Amure State Technical University
Faculty of Economics and Technologies, Jurisprudence
2014
Komsomolsk-na-Amure State Technical University
Faculty of Economics and Management, Finance and credit

Знание языков

РусскийРодной

АнглийскийC2 — В совершенстве

КитайскийC2 — В совершенстве

ФранцузскийA1 — Начальный

Повышение квалификации, курсы

2016
International TEFL and TESOL Training
Fort Hays State University, Kansas, USA, TEFL and TESOL Training
2012
Translator in the field of professional communication
Komsomolsk-na-Amure State Technical University, Program of professional education qualification
2009
NOU DPO "MOC" Chinese language program
NOU DPO "MOC", Interpreting and translation
2009
Chinese language program
Juncheng Language School, Beijing, China, Interpreting and translation

Тесты, экзамены

2015
International driver's license
State Traffic Department, International driver's license categories B,M,M1,C1 - China

Гражданство, время в пути до работы

Гражданство: Россия

Разрешение на работу: Австралия, Германия, Китай, США, Франция, Япония

Желательное время в пути до работы: Не более часа