• Maintain files and records so they remain updated and easily accessible • Sort and distribute incoming mail and prepare outgoing mail (envelopes, packages, etc.) • Answer telephone calls and provide information to callers • Schedule appointments and make follow up calls to customers to remind them of their appointments • Utilize office appliances such as photocopier, printers etc. and computers for word processing, spreadsheet creation etc. • Undertake basic bookkeeping tasks and issue invoices, checks etc. • Take minutes of meetings and dictations • Assist in office management and organization procedures • Monitor stocks of office supplies (paper clips, stationery etc.) and report when there are shortages • Perform other office duties as assigned

• Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. • Processes reservations from the sales office, other hotel departments, and travel agents. • Knows the type of rooms available as well as their location and layout. • Knows the selling status, rates, and benefits of all packages plans. • Knows the credit policy of the hotel and how to code each reservation. • Creates and maintains reservation records by date of arrival and alphabetical listing. • Determines room rates based on the selling tactics of the hotel. • Prepares letters of confirmation. • Communicates reservation information to the front desk. • Processes cancellations and modifications and promptly relays this information to the front desk. • Understands the hotel's policy on guaranteed reservations and no-shows. • Processes advance deposits on reservations. • Tracks future room availabilities on the basis of reservations. • Helps develop room revenue and occupancy forecasts. • Prepares expected arrival list for front office use. • Assists in preregistration activities when appropriate. • Monitors advances deposit requirements. • Handles daily correspondence. Responds to inquires and makes reservations as needed. • Makes sure that files are kept up to date. • Maintains a clean and neat appearance and work area at all times. • Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees. • Walk around with the client and ensuring that they secure whatever services they are in need of. • Getting information about areas of interest in order to target more clients in particular seasons. • Making arrangements for clients travel programs. • Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. • To be aware of all front office procedures and assist with reception duties when required. • To be fully aware of and adhere to health and safety, fire and bomb threat procedures. • Willing to undertake any reasonable request made by management in any other areas of the house. • Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website. • Review arrival report daily. • Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis. • Responsible for various Production reports and supply to each department concerned. • Ensure special handling of repeats guest and very VIP guest. • Observes and ensures that proper telephone manners are maintained at all times • Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager • Follows up tentative bookings and update reservation status • Reviews no-show and cancelled reservations and processes charges according to hotel’s policy • Review room blocking for Long Stay. Suites and special group request. • Supervising of Group Reservations. • Maintain cordial relations with commercial clients. • Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action. • Responsible for work schedule • Responsible for maintaining a Neat and Orderly position at all times. • In general, perform any other duties might requested by Front Office Manager or Room Division Manager.

• Greet customers arriving at the salon and provide them with the information regarding salon services • Answer any service related questions • Determine customers’ need for salon services by figuring out their problem areas such as skin issues • Answer telephone calls and provide information to callers • Schedule appointments and make follow up calls to customers to remind them of their appointments • Handle appointment cancellation and shifting duties • Collect cash in exchange of services rendered and tender change to customers • Ask customers for feedback on salon’s services and provide assistance with problems or complaints • Endorse retail products that the salon is selling by providing information of benefits • Print out staff rosters and assist salon manager in determining stylist commissions • Ensure cleanliness, neatness and sanitization of salon and equipment • Create and maintain contact with suppliers to ensure that salon supplies are procured in a time efficient manner • Fill in for absent staff members during high volume times • Count cash at the end of the shift and ensure that cash flow information has been logged into the salon’s register

• Schedule dining reservations for guests in advance and as they arrive at the restaurant • Direct and instruct the dining room personnel on customer needs to ensure customers receive fast and quality service from the moment they arrive • Should a party have special needs or request accommodations, the administrator ensures the group's requirements are met. This may include services needed for small children, as well as for individuals with disabilities or food allergies • Greet guests as they arrive and take them to their seats • Provide a menu and explain specials • Answer immediate questions the patrons have • Introduce the customers to their server • Inspect and maintains the dining facilities

• Greet and welcome guests as soon as they arrive at the office • Direct visitors to the appropriate person and office • Answer, screen and forward incoming phone calls • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) • Provide basic and accurate information in-person and via phone/email • Receive, sort and distribute daily mail/deliveries • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) • Order front office supplies and keep inventory of stock • Update calendars and schedule meetings • Arrange travel and accommodations, and prepare vouchers • Keep updated records of office expenses and costs • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing • Coordinate office activities and operations to secure efficiency and compliance to company policies • Manage agendas/travel arrangements/appointments etc. for the upper management • Manage phone calls and correspondence (e-mail, letters, packages etc.) • Support budgeting and bookkeeping procedures • Create and update records and databases with personnel, financial and other data • Track stocks of office supplies and place orders when necessary • Submit timely reports and prepare presentations/proposals as assigned • Assist colleagues whenever necessary

Hospitality & Tourism , Hotel Operations Management