Citymobil is one of the major taxi service company in Russia. ● Integrated the internal proprietary system with the cloud CRM solution, that allowed to outsource call-center and eliminate various bottlenecks in sales processes. ● Semi-automated existing sales processes that reduced manual efforts, lowered professional requirements to salesmen, and reduced CAC. ● Designed and developed sales chatbot, utilizing all popular messengers that removed human involvement in a significant sales part, boosted the number of processed leads per day, and further decreased sales expenses.

Virtual reality entertainment development: an international network of shops, in-house game development, and franchise. The VR apparatus calibration procedure enables multiple players to be together in one physical room, see and communicate with each other in the virtual environment. ● Innovatively created software that allowed unqualified staff to operate shops that minimized shop running expenses. ● Designed the auto-calibration system for the real-virtual world, that decreased time to deploy the gaming area from days to 30 minutes and created an innovation in mobile VR gaming entertainment. ● Introduced additional software protection modules that significantly reduced risks of fraud by the shop's staff and franchisee. ● Optimized the game-dev software development process, which reduced the deployment cycle of new features and games, introduced normal computer software development lifecycle, and increased the satisfaction level of both developers and business owners. ● Successfully erect automated business process analysis and project documentation. Used stack: Python, C#, C++, Django, Django-Channels, Celery, Windows Mixed Reality, Unity3D, Unreal Engine, OpenSSL, UWP, RestAPI, GraphQL, PostgreSQL, Redis, RabbitMQ, Git, Gitlab CE for CI and CD, Docker, Docker-Compose, Rancher

Assisted, negotiated with multiple Taxi Services such as: Uber, Yandex and Gett to enlist taxi drivers in Moscow for a Fintech startup. ● Diligently designed and developed the billing and accounting system with an ability to track financial operations of loads of customers and operations explicitly. Meticulously performed bank integration (auto-import of bank statements and auto issuing bank orders). Configured integration with loads of data sources, both provided with API and direct WEB-interface scrapping. Fully automated all financial operations that removed almost all manual involvement into operational activities and reduced the fulfillment of customer requests from days to hours, that was only limited to the limits of bank systems. ● Designed to perfection a CRM system including massive automation of operator’s works and support for call/contact center and the system is amalgamated with messenger and IP telephony facilities. ● Developed a salesmen support and task queuing system for registering new customers, which boosted their efficiency by two times, decreased the cycle length also in two times, and increased the conversion rate. ● Successfully introduced automatic data-check for flaws and irregularities with auto-resolution where feasible. ● Ran all BI. Designed and developed various business reports and dashboards. Used stack: Python, Django, Django-Channels, Celery, PostgreSQL, Redis, RabbitMQ, GraphQL, ReactJS / Relay, Git, Gitlab CE for CI and CD, Docker, Docker-Compose, Rancher.

The startup company that introduced taxi service automation on the Russian market way before Uber did the same worldwide. ● Expertly introduced an automatic taxi job distribution system that reduced average pick-up time by 10 minutes by decreasing average decision-making time by a driver and adequately dispatching the best available taxi. ● Designed new driver issues resolving system that increased the average speed of requests resolving from days to minutes, decreased the requirements of support operators and allowed to cut the data access scope for staff to higher the informational security level. ● Augmented business models, reports and ran all BI. Used stack: .NET C#, Akka.NET, MSSQL, Redis, RabbitMQ, Asterisk.

Custom software development for various customers based on personalized whims, that included projects like ● ERP module for a large telecom company, with a task of auto schemes generation according to the regulatory requirements (.NET, WPF, WCF, ASP.NET, MSSQL) ● E-Government project to collect data for a country and analyze it using statistical tools, proficiently developed end-user UI for final reports output (.NET, Silverlight) and data delivery module to transfer data from unsafe environment to safe one (.NET, BizTalk server). ● Meticulously developed document workflow automation projects for established enterprises using MS SharePoint. ● Designed and developed the proprietary CMS, that allowed to set up web sites developing conveyer, reduced the development cycle and internal costs. Competently accomplished custom development projects with 95% customer satisfaction. Started to work there as a junior software developer and advanced to senior developer and then to team lead position.

Faculty of Automation and computer engineering, Applied Mathematics